ePayTrak 4.0 Users Newsletter

July 2010

In This Issue
Recent ePayTrak Upgrades & Improvements
ePayTrak Tips

Refund Tips

Cancelling an Order does NOT cancel the payment.  Use Issue Refund instead, available from the Payments Menu in the Order Manager.  Then cancel the order for inventory restocking.

 

If it is necessary to refund an order, it is necessary to wait 24 hours before issuing a refund.  Your customer will have access to those funds quicker.  

 
Dear Gary,

 
Whether you are an existing ePayTrak 4.0 user, or have been considering an ePayTrak implementation for your organization, we think you will find the enclosed information useful AND exciting! We have made improvements to ePayTrak during the past month, and just wanted to give you a brief overview of some of the more popular new additions.
 
Recent ePayTrak Upgrades & Improvements 
  • New fields.  We have added a number of new fields in the product setup area.  
    • Original Inventory, located in the Inventory control section at the product level, is useful in determining your original stock levels of a class/product.  Great for dynamic marketing of classes or products that are at certain inventory levels compared with beginning stock.
    • New participant fields have been added in case you need to collect even more information on your participants.  Those new fields include a separate address, phone and e-mail fields for a participant.  These extra fields will be turned off by default, and can be toggled on/off on the Configure>Store page.  Receipts can be setup to automatically go to all participants' e-mail from a single purchase or registration event.
  • Easier customer navigation and data collection.  Customers (and admins) now can add two or more items of the same class/product by adjusting the quantity and still have the ability to collect information from separate participants.  No longer will you have to select each item individually.
  • New Report.  The new Class Inventory Report will show you an updated inventory on any class.  This report also includes the new Original Inventory field.
  • New Receipt.  You can now show the class description AND the participant name for the class purchased.
  • Contact Tech Support for more information at: techsupport@edutrak.com.
 
ePayTrak Tips
  • After processing a transaction, do NOT remove any of the items in the Edit Order window.  This will remove participant names and will remove all transaction history, adversely impacting reports and inventory levels.
  • If you process a transaction and need to change a product in the order, it is not recommended that you use the Edit Order functionality unless the amounts of the products are the same. Issuing a refund and creating a new transaction will give you better results for reporting and inventory levels.
  • Both the public and administrators can view newly expanded Help files.  On the admin side, click Help>Online support.
If you don't wish to receive future newsletters, just let us know.  If you know someone who didn't receive this newsletter, you can join by clicking on the 'join our mailing list' link in this newsletter, or by contacting us.
 
Sincerely,
Gary Borthwick
APT-Edutrak
 
EduTrak Software
 
 
 
Safe Unsubscribe
This email was sent to garyb@aptpayments.com by garyb@aptpayments.com.

APT-Edutrak | 700 Twelve Oaks Center Drive | Suite 162 | Wayzata | MN | 55391